Watches

Watch Repairs

On-site Luxury Watch Repairs & Watch Servicing
in our Lewes & Uckfield Showrooms

W.E. Clark & Son take great pride in offering comprehensive watch repair service for most brands of luxury watches including Omega, Patek Philippe, Hublot, Tag Heuer, IWC, Rolex, Longines, Breitling, Panerai, Cartier and Tissot. We are a multi award-winning jewellers and we possess the in-house knowledge to repair almost any watch. We are specialists in the repair and refurbishment of vintage watches and antique pocket watches.

We have been repairing watches for customers throughout Sussex for decades. We also have many customers across the UK who choose us to restore their treasured watches to full working order, by posting them to us.

Have your watch repaired by our on-site Master Watchmaker

We are proud to have our very own in-house Master Watchmaker. Being technically gifted, he brings over 25 years’ experience and is only one of ten watch repairers to hold this title in the UK.

Our Master Watchmaker offers the highest level of expertise and can diagnose and repair any issue with any timepiece, be it quartz or mechanical.

Based in a dedicated workshop in our 200-year-old Lewes showroom, he understands the intricate mechanisms of many complicated watch movements. He has been able to repair vintage, and sometimes obscure watches where other watchmakers have failed. His expertise is such that, where parts are no longer available, he can make refined replacement parts on-site that are of the same standard as the original.

So, if you are looking to ‘return the tick’ to your Tag, restore the glory to your Rolex, or preserve the movement of your Patek, book an appointment with us.

Antique Pocket Watch Repair

Antique pocket watch repair is a specialist art. Disassembling the intricate parts of a pocket watch and replacing parts require an extraordinary amount of expertise.

Our Master Watchmaker conducts all the repairs himself, so you can rest assured your antique pocket watch is being repaired by us, in-house.

Whatever style of pocket watch you own, we have the expertise to restore and refurbish the case and carry out any movement repair. We are also experts in the repair of Swiss pocket watches. We are privileged to be working with one of the best dial restorers in the UK, so you can be confident that any work on the dial is being carried out to an exceptionally high standard.

We work hard to offer exceptional service to our customers, so we were delighted to have won regional Independent Retailer of the Year. We also won Best Independent Fine Jeweller in the UK at the Professional Jeweller Awards. Our success continues into 2022, having just been awarded the FEEFO Platinum, Trusted Service Award 2022 - which shows our ongoing commitment to providing the best service in the watch repair industry.

 

Our antique pocket watch restoration guarantee

From the moment we receive your pocket watch we will take care of it. Our Master Watchmaker will carry out any repair or restoration work with the utmost sensitivity and expertise. We are confident you will be delighted with the results, but for your peace of mind, we offer a minimum 12-month guarantee for all work undertaken.

Your watch is insured for up to £20,000, from the moment the package leaves your hand to when it arrives back with you. Before we carry out any repair work, we will always discuss the estimated costs with you first. If you have a watch requiring attention, but you live outside of the UK, we can still help. You will have to organise shipping, but we can still offer the same exceptional watch repair service.

On-site Independent Luxury Watch Servicing

We now have our very own specialist Watch Repair workshop. Dan, our Watch Repair Technician is based in at our Lewes showroom specialises in the following:

  • Quartz (Battery) Operated Repairs
  • Case and Bracelet Refurbishment
  • Battery Replacement and Pressure Testing for Water Resistance
  • Button Replacement
  • Diagnostic Equipment On-site
  • Watch Cleaning

We offer a full service for almost any watch. Every watch that comes into our workshop is handled with the same care and sensitivity.

Disassembling intricate luxury watch parts and cleaning them, and correcting positional errors requires an extraordinary amount of knowledge and skill. Our Master Watchmaker has the exceptional skill required to service and repair even the most precious and intricate timepiece.

In every watch we service, we are confident we can bring back precision-engineered timekeeping and maintain excellent condition. With W.E. Clark you can always be sure of the same exacting standards with every watch we service.

Our professional teams in each of our shops are trained to carry out minor watch repairs. They can replace batteries, replace watch straps or bracelets, make watch bracelet adjustments and replace watch pins.

They can also carry out ultrasonic cleaning of bracelets. All our minor watch repair services can be carried out while you wait. For more complex repairs, or where battery replacement requires resealing and testing for water resistance, your watch servicing will be referred to our Master Watchmaker.

We take great pride and care in our watch repair services, and can guarantee a quick and professional experience when you choose W.E Clark and Son to repair your timepiece. Do not hesitate to get in touch with us so we can book a consultation and get your watch back up and running as soon as possible.

Watch Pressure Testing

Essential to ensure your watch is up to the rigours of your modern sporting and leisure pursuits, our pressure testing service uses the latest technology – the Witschi Proofmaster machine.

Watches will be tested to manufacturers recommended levels within our own watch workshop.

Watch Strap Replacement

This fiddly task is made to look easy when done by a professional watch repairer! Choose from our range of premium leather watch straps and metal bracelets and have your new watch strap fitted while you wait.

We only use Darlena Watch Straps, with each strap guaranteed for 12 months.

Watch Bracelet Repair & Alteration

A badly damaged bracelet can cause discomfort or render your watch unwearable. Have burrs removed and links untwisted and reconnected at W.E. Clark & Son in Lewes and Uckfield. We also offer alterations including lengthening and shortening, particularly common for inherited timepieces.

Watch Glass Replacement

This specialist service is available for many brands of watches. The cost of a watch glass replacement starts from just £45. Please telephone one of our showrooms or come in and we can advise you once we have seen your make and model. We have recently replaced the glass in Tag Heuer, Cartier, Rolex, Mont Blanc, and Omega watches. We have also done the same for various family heirloom vintage timepieces.

Luxury Watch Crown Replacement

Lost or broken winders, or crowns as they are known in the trade, can usually be replaced or mended within a week, although this does depend on the age of your watch and the material the winder is made of.

Luxury Watch Battery Replacement

We have the tools and experience to quickly and professionally install a replacement watch battery and get you back up and running on time. We hold stocks of most watch batteries for brands including Omega, Tag Heuer, Tissot, and Rolex, and can provide the same efficient service from the Lewes branch.

If your watch is water-resistant, we have the equipment on-site to maintain or reinstate this where required.

FAQS

  • How long does a watch repair take?
    On minor watch repairs, such as batteries and watch strap replacements, these can be completed in the same day. For more involved repairs such as watch glass replacements and quartz movement replacements the lead time can be around 4 weeks. For mechanical repair we always like to advise subject to inspection. The reason for this is most of the time there are parts required and depending on the complexity of the repair, the timescale can vary.
  • How much does a watch repair cost?
  • How much does a replacement watch battery cost?
  • Is it worth getting a watch serviced?
  • How long is the watch repair guarantee?
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