Lewes: 01273 487816 Eastbourne: 01323 411039 Customer Service: 0800 4640219
Testimonials

Testimonials

  

 

 

Feefo Reviews - Average 98% (444 reviews)

Date Score Customer Comment Our Response
14-Oct-2017 Service:

Excellent service, professional.
12-Oct-2017 Service:

Product:

Polite & efficient service
09-Oct-2017 Service:

Product:

We were not sure what we wanted when we arrived at the shop, but the scales Consultant, Charlotte Roake, was extremely helpful, showing us a selection of necklaces. She understood that some were not right, and helped us to choose what was right for my wife.
09-Oct-2017 Service:

Product:

Excellent and very friendly service and we will come to shop with you again. We have often recommended you to our friends - Len & Barbara Woodrup
09-Oct-2017 Service:

Used the pre paid postal delivery to send my watch in for a battery replacement. Very convenient and very quick turnaround. Collected watch from store (my preference) - they did offer to post to me. Polite staff and reasonable cost. I will certainly use their services again and recommend to others.
07-Oct-2017 Service:

Product:

I am very happy with my Record mechanical watch as it now works perfectly after a service. I was not too happy with the time it took to complete the work (3 months) although to be fair I was advised that this would be the case. I received no paperwork on collection to advise what work had actually... Read More.
04-Oct-2017 Service:

Product:

Service rating : They have repeated previous very good service, their technical competence is excellent, and they are most pleasant people to deal wih.
Product : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
02-Oct-2017 Service:

Excellent service. Free post and packaging provided B Brittain
,
25-Sep-2017 Service:

Professional service from my initial inquiry to conclusion of business.
Prompt delivery of Customer-service pack + work/service requirement form.

Polite, phone conversation/manner from staff with required updates including all options of service/total upfront costs.
Secure delivery...
Read More.
That is a really lovely review to read. Thank you very much!
21-Sep-2017 Service:

Friendly, good service, knowledgeable, good quality products, will always go back.
20-Sep-2017 Service:

Expert workmanship. Every other jeweller and watch specialist I contacted wasn't able to complete the repair on my rare watch. Delighted to have it working again after years of being out of action. Many thanks.
20-Sep-2017 Service:

Thank you for repairing my second citizen watch me glass & one new strap & pin. It's so easy & all on line. I would definitely recommend WE Clarke.
20-Sep-2017 Service:

An excellent, prompt and efficient service. I would be happy to use again.
19-Sep-2017 Service:

Great turn around and excellent service from quote to receipt.
19-Sep-2017 Service:

They sourced a movement for my Gucci watch that the manufactures said was impossible.
19-Sep-2017 Service:

Service friendly and efficient. Tour watchmaker identified that the date-change module is faulty and uneconomic to replace but adjusted it as well as possible to make it function at 20.00 - a minor inconvenience that I can accept.
18-Sep-2017 Service:

Product:

I have a Rotary Wristwatch given to me by my wife about 30 years ago. The top bit used to adjust the time broke off and was lost. I tried a couple of places to get it repaired but they were unable to make the repair. I took it to W.E.Clarke and
it was repaired at reasonable cost. Back on my wrist...
Read More.
16-Sep-2017 Service:

Product:

Excellent customer experience
16-Sep-2017 Service:

Product:

Service rating : As always first impressions. Professional greetings from your team (one never gets a second chance to make a first impression!

Clear explanations of what the item requires and when the item will be ready in a reasonable time. Your team excellent at explaining...
Read More.
16-Sep-2017 Service:

Product:

Service rating : Great service as always. Had the repair completed in the timescale I was told. Received a text alert when it was ready.
Product : They repaired it as agreed.
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