Testimonials

Testimonials

  

 

 

Feefo Reviews - Average 97% (823 reviews)

Date Score Customer Comment Our Response
18-Jan-2020 Service:

Although my antique ladies pocket watch repair took longer than they originally estimated I was kept informed of the progress being made.
18-Jan-2020 Service:

Very helpful, they carried out the work as quoted and it appears very good. It took longer than expected but I would certainly recommend them.
12-Jan-2020 Service:

Very good service.
11-Jan-2020 Service:

Product:

Service rating : Excellent, courteous, knowledgeable service. Good choice of quality items available. Love the necklace and earrings I purchased. A most enjoyable visit to their Uckfield branch.
Product : The George Jensen necklace and earrings are beautiful.
10-Jan-2020 Service:

Excellent service highly recommended
07-Jan-2020 Service:

prompt, excellent service
06-Jan-2020 Service:

Product:

Service rating : Very helpful & efficient staff who offered to gift wrap my purchase. My wife was delighted with the necklace and bracelet Christmas gift.
Product : Good quality & good value
06-Jan-2020 Service:

Excellent
06-Jan-2020 Service:

Product:

Service rating : This visit was because a chain purchased from your shop had broken, Pearl pendant on gold necklace chain. I could not find the receipt and your staff could not go back far enough to show this purchase on your system. We were asked to pay for this repair. We have many older (much... Read More. I am sorry to read this reply. It is very disappointing to receive a 2* review. We have gone back on your purchase file, and indeed we could not see this item on your purchase file. It may have been purchased before we had the computer system installed in 2010. Of course with items that do break even... Read More.
06-Jan-2020 Service:

Product:

Service rating : 6 star service and extremely helpful and thoroughly knowledgeable staff. Also, superb premises beautifully laid out.
Product : Beautiful workmanship, superbly crafted.
31-Dec-2019 Service:

Without question I would use them again
30-Dec-2019 Service:

Excellent service with regular updates
30-Dec-2019 Service:

Clear information. Did exactly as they said they would. Impressed with service.
24-Dec-2019 Service:

They quoted service of pocket watch would take up to 20 weeks, whereas it took 30 weeks.
23-Dec-2019 Service:

Very good specialist service and would recommend for repair of antique time-pieces. You'll have to wait, but it's fine if you're not in a hurry.
13-Dec-2019 Service:

Just recieved my omega dirty dozen watch back after being overhauled cleaned etc.
Relumed very very happly first class service all the way.
Would recomend them many thanks
Thank you very much, it was a pleasure to work on such a lovely timepiece. As you say this required specialist skill to ensure the restoration was sympathetic. Very best wishes, David Clark.
11-Dec-2019 Service:

Excellent service all round. Renewed luminosity on dial very tastefully and expertly done. Thank you for the feedback, I am delighted you are pleased with the work.
09-Dec-2019 Service:

Product:

Service rating : A very friendly professional service. The staff took their time to explain what they do and how they source the stones used in their products.
Product : The ring contained a rare Tourmaline gemstone (Paraiba) and is a beautiful piece of jewellery.
05-Dec-2019 Service:

Really lovely helpful friendly staff....a pleasure to go in and soak in the experience!
05-Dec-2019 Service:

Product:

Service rating : The young lady who served me-I think her name was Rachel-was really lovely, helpful and payed a lot of attention to me and I was grateful for her suggestions too. I always use your shop for all my jewellery needs.
Product : Very reasonable for the quality of the products
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