From time to time we receive some lovely comments from our customers, we truly belive the customer comes first and I would like to share some of these comments with you…..
Just a quick note to say how pleased we have been with the professional and friendly staff in your store. My fiancée and I visited your Lewes store again today to order our wedding rings, having previously had an engagement ring made using a family diamond. One both occasions we were served by Vicky Clynes, who was very friendly and informative, guiding us to make decisions, without being pushy. We would like to thank Vicky for all of her help so far and we are really looking forward to collecting our wedding rings in the forthcoming weeks.
Martin Baldock and Alice Kiby”
I just thought I would drop you a line to say how delighted am with my pendant.
The craftsman has done a beautiful job and would be happy if you could pass that on to him.
“Well, all I can say in response to that is, “the usual Clark attention to detail”. We shall indeed be in touch to organise a consultation when the time arrives.In the meantime, I admire slick (not in the pejorative sense) professionalism whenever I encounter it, as well as people who really know their stuff.
Your company amply fulfils these criteria, and I have recommended your services to several acquaintances in need of a “proper” jeweller.
Look forward to seeing you, and thanks again.
“Just wanted to let you know that Jane received her present today. I received a message from her to say it was all wrapped up with a pink ribbon and she was so excited that she had to open it straight away and she thinks it is beautiful.
She wrapped it back up so that she can unwrap it again on Friday!
So I just wanted to thank you very much again – we have a very satisfied customer!
“Received fantastic customer service in Lewes when my friend and I both purchased Pandora bracelets last week! Cant remember the name of the lady who served us but she was lovely :)
“My wife and I want you to know how much we have appreciated the assistance of your staff, ever since we were burgled in January. The names of Daniel and David immediately come to mind but every member of your team has been considerate proactive and professional. We do not have all their names but each staff member has been a credit to your business.
Geoffrey and Jean”
“Not a question Mr Clark but a compliment. A work colleague and I came in on Thursday and we bought 2 items for another colleague who is soon to leave our team. We thought the customer service was great and why I felt so compelled to pass that on was having been totally ignored in H Samuels recently when searching for a watch strap it was refreshing to be treated with courtesy and patience
“May I congratulate you on your staff at the Eastbourne branch, It is a real pleasure to meet such curtious people, Dominic is a real gentleman.
“Good morning David, I would like to say that you guys have dealt with my waterlogged TAG watch superbly in ordering a new mechanism and being able to fix it for a fraction of the price TAG do, you also seem to handle customers extremely well unlike some of the other jewellers in town
Called into your Eastbourne showroom today – repairs carried and new battery fitted. Excellent service and price!
We recommend you to others.
Arrived today back from repair and looks like new! I am very grateful for a lovely job.
I’ll call you again in another 35 years!
All the best and kind regards
“When I presented this to my wife there were tears of both joy and pleasure.
Please pass on my thanks to ALL involved:- for the design; the skilled craftmanship in making the alterations; the staff in your Lewes Branch for deciphering my garbled message re the changes in payment and to your staff in Eastbourne show rooms for disguising the package so that my wife and I could continue perusing the shops without too many questions.
Lastly my thanks to you (Mr Clark) for making all this possible.”